Vocera — AI Voice Platform

Good morning

Your AI voice platform overview.

Calls Today

0

Total recorded

Leads Pending

0

Awaiting call

Active Agent

—

Online

Backend

...

Checking

Quick Actions

Recent Calls

Phone	Status	Duration
No calls yet.

Agents

Configure your AI voice agents — model, voice, language, and prompt.

Knowledge Base

Everything your agent knows about your organisation.

Organisation Details

Organisation Name

Established

Location / Address

Phone

Email

Website

Admissions Portal

Mission / Tagline

Key Statistics

Placement Rate

Highest Package

Average Package

Total Recruiters

Total Students

Leadership

Vice President

Director

Programs Offered

One program per line

Top Recruiters

Additional Information

Live Calls

Make real calls directly from the dashboard.

Initiate Call

Ready — enter a number and click Start Call

Phone Number (with country code)

Agent

Language

Hindi English Marathi Gujarati Tamil Telugu Kannada Punjabi

Your agent will call the number. Pick up — it will speak in the selected language and handle the full conversation.

Call Monitor

00:00

Idle

SystemEnter a number and click Start Call.

Call History

Phone	Direction	Agent	Duration	Status	Sentiment	Time
No calls yet.

Leads

Your calling queue. Import from Meritto or add manually.

Drop Meritto CSV export here or click to browse

Columns: name, phone, email, course_interest, language, city — export directly from Meritto

Lead Queue (0)

Name	Phone	Interest	Language	City	Status	Attempts
No leads. Import CSV or add manually.

Campaigns

Bulk outbound calling campaigns with scheduling.

Name	Agent	Total	Called	Progress	Status
No campaigns. Import leads then create a campaign.

API & Integrations

Choose your AI model, voice engine, telephony, and CRM. All your choice.

AI Language Model — Your ChoiceNot configured

Provider

Model

API Key

# Get free credits — all providers OpenAI (GPT) : platform.openai.com/api-keys Free $5 on new account Best for: speed + cost-effectiveness Anthropic Claude: console.anthropic.com Free $5 on new account Best for: nuanced conversations Google Gemini : aistudio.google.com/app/apikey Free tier available Best for: multimodal, large context

Voice Engine — STT + TTSNot configured

Provider

Voice / Speaker

API Key

# Voice providers comparison Sarvam AI : dashboard.sarvam.ai Free credits on signup Supports: Hindi, English + 8 Indian langs Best Indian accent naturalness ElevenLabs : elevenlabs.io Free 10,000 chars/month Best: Ultra-realistic voice quality Supports all languages Azure : portal.azure.com Free 5hr/month Best: Enterprise reliability

Telephony Provider — Your ChoiceNot configured

Provider

Account SID

Auth Token

From Number

Webhook Base URL

# Telephony providers Twilio (Testing): URL : twilio.com/try-twilio Credits: Free $15 on signup Numbers: US (+1) for new accounts Use for: Testing and development Exotel (India Production): URL : exotel.com/signup Numbers: Indian +91 virtual numbers Cost : ~Rs 0.5/min Needs : GST + business verification Use for: Live Indian calling campaigns Knowlarity: URL : knowlarity.com Best : India-first cloud telephony

CRM IntegrationReady

CRM Provider

Secret Key

Access Key

Paste this URL in your CRM webhook settings. Every new lead will trigger a call automatically.

# Meritto Webhook URL POST https://vocera.aurogroup.ac/api/webhooks/meritto # Payload (Meritto sends) { "name": "Student Name", "phone": "+91XXXXXXXXXX", "course_interest": "B.Tech CSE", "language_pref": "hi", "lead_id": "MERITTO_ID" }

Live Connection Status

Backend API — checking...

AI Model — not tested

Voice Engine — not tested

Telephony — not tested

Settings

Workspace, calling behaviour, and preferences.

Organisation

Organisation Name

Admin Email

Default Agent Name

Timezone

Call Schedule

Start (IST)

End (IST)

Max Calls Per Hour

Retry Attempts

Calling Behaviour

Auto-call new CRM leads

Call immediately when lead arrives via webhook

Call recording

Record all calls via telephony provider

Auto retry on no answer

Retry per schedule above

DND compliance check

Verify against TRAI DND before calling

WhatsApp follow-up

Auto-send WhatsApp after call

Sentiment analysis

Tag calls as positive/neutral/negative

Fallback to human agent

Transfer if AI cannot handle query

Appearance

Dark Mode

Toggle dark / light theme

User Management

Control who can access your Vocera workspace and their permissions.

Name	Email	Role	Status	Permissions

Role Permissions Matrix

Admin — Full Access

Make calls and run campaigns
Manage leads and knowledge base
Configure API keys and integrations
Create and delete agents
Manage users and their roles
View all reports and analytics

Manager — Operational Access

Make calls and run campaigns
Manage leads
View knowledge base (read-only)
Cannot change API keys
Cannot manage users
View own call reports